Frequent questions

How long will it take for my order to arrive?

We have two types of delivery

Standard: From 2 to 3 days, in orders from Sunday to Friday and before 12 noon on Friday. If the order is placed on a Friday or the day before a holiday, after 12 noon, it will arrive in 3 to 4 days.

Express: From 1 to 2 days (only on the peninsula) this service has an additional charge of €7.95

Where do you have delivery service?

At the moment we only serve in Spain and Portugal (we do not serve the Canary Islands, Balearic Islands and Azores)

How much does shipping cost?

In Spain mainland €6.30 in Portugal €7.50. From €30 shipping is free in both Spain and Portugal. Express shipping has a fixed cost of €7.95

How long do I have to return an order?

You have 30 days to return an order from the delivery date, provided that the product is not used, is in perfect condition and with its box or packaging in perfect condition, if any.

How do I return an order?

Contact us by email at hola@testimu.com and tell us the order number and the product you want to return or exchange and we will send you a courier to pick up the product. And if you want to make a product change, in this case you have to indicate the size you want us to send you. Only one change is made for free, the second change costs €9.

Where are the products shipped from?

The products are shipped from our central warehouse in Badalona, ​​Barcelona. Some products are shipped from the south of France, in this case before adding the order to the cart it will indicate shipping from 5 to 8 days

With which company do you send the orders?

Orders are shipped with MRW